HOUSEKEEPING & MAINTENANCE
Icon Casa Living provides in-house Airbnb cleaning and maintenance services to ensure properties are perfect for guests. Learn all about these services here.
01 General Maintenance
Our in-house Maintenance Team ensures that properties are ready for guests, responding to all issues raised and doing regular inspections.
Some general maintenance issues include A/C fixes, water heater replacements, painting touch-ups, light bulb changes, leak fixes and more.
02 Refilling of essentials
We provide and refill (at every check-in) all Guest Amenities such as towels, linens, shampoo, conditioner, body wash, soap, water, coffee, tea, sugar, toilet paper and more.
03 General & deep cleaning
We provide General Cleanings and Deep Cleanings of properties, with the help of our fully trained and licensed Cleaning Team. The team also provides extra cleaning services for guests, if required.
Who pays for cleaning and maintenance? Cleaning is always paid for by the guest, and is only paid by the owner in the event that they stay at the property. Maintenance is part of the general up-keep of the property and is paid for by the owner. The exception to that is if any damage is caused by guests or our staff member and it requires maintenance.
Is your cleaning & maintenance team qualified? We have chosen to recruit and establish several different operational divisions in order to control the quality of the work. All divisions are closely followed up on a weekly basis making sure everyone is following the set standards, and our staff are well trained. We do not outsource any cleaning or maintenance. Our teams are trained specifically for their roles with specific know-how and training.
What if something breaks in the property during cleaning? If any member of Icon Casa Living staff accidentally breaks something during cleaning, this will be fixed or replaced at no charge to the owner
How long it takes to sort out a guest complaint? We aim to solve all maintenance issues within a few hours, with a team in the main Dubai areas at all times who are available for call-outs. Any major issues can take a bit longer while we wait for parts, though we aim to fix everything within 24 hours.
Can I arrange cleaning & maintenance myself? Unfortunately no. This is due to the fact that it becomes very difficult to organize third party maintenance on an urgent basis for guests. Delays cause unhappy guests and refunds, and having our own teams ensures we can control the timings.
Would I have to arrange cleaning supplies for my property? It is mandatory to provide basic cleaning tools such as a vacuum and a mop at the property during on-boarding. However, cleaning supplies are provided on an ongoing basis by our cleaning team.